Disponible en Español AQUÍ
Booking policies:
1- Full payment via PayPal will be required to confirm your booking.
2- Once the payment is confirmed we will provide a fully detailed confirmation email of how to meet at the Park entrance or the pick up place (if applies), about Covid-19 measures and also about the regulations to enter to the Park.
3- If you book through a Travel agency or Hotel you must present a confirmation voucher before the beginning of the tour.
4- During high season (November until August) tickets to enter the Park might sell out without notice, if you book last minute and there is no tickets available to operate the tour, there is the option to rescheduled for a different date, if not, a full refund will be made.
2- Once the payment is confirmed we will provide a fully detailed confirmation email of how to meet at the Park entrance or the pick up place (if applies), about Covid-19 measures and also about the regulations to enter to the Park.
3- If you book through a Travel agency or Hotel you must present a confirmation voucher before the beginning of the tour.
4- During high season (November until August) tickets to enter the Park might sell out without notice, if you book last minute and there is no tickets available to operate the tour, there is the option to rescheduled for a different date, if not, a full refund will be made.
Cancellation policies:
1- All rescheduling tours are subject to availability, if there is no availability for the new rescheduling date, the cancellation policies detailed below will apply.
2- If cancelled 15 days before arrival date, you will get a FULL refund.
3- If cancelled 14-8 days before arrival date, you will get a 50% refund.
4- If cancelled 7 days or less before tour arrival date, there is NO refund.
5- Please be on time at the specific pick up or meeting place, NO refund for no-shows.
6- No refunds for tours cancelled due rain or any other natural causes that may endangered your safety once the tour has begun.
7- Once the Park tickets has been purchased their cost is NOT REFUNDABLE because they are dated and during the purchase process we must specify the name of all the participants, and while you're entering the Park that info will be verified so that's why we can't resell the tickets to other bookings.
8- If you need to cancel or reschedule the tour, either due to mourning, Covid-19 issues, or any serious injury that makes it impossible to do the activity, the full refund would only apply as long as the tickets to enter the park HAVE NOT been purchased, partial refund will be considered if you cancel your tour ONLY due the previous mentioned circumstances.
2- If cancelled 15 days before arrival date, you will get a FULL refund.
3- If cancelled 14-8 days before arrival date, you will get a 50% refund.
4- If cancelled 7 days or less before tour arrival date, there is NO refund.
5- Please be on time at the specific pick up or meeting place, NO refund for no-shows.
6- No refunds for tours cancelled due rain or any other natural causes that may endangered your safety once the tour has begun.
7- Once the Park tickets has been purchased their cost is NOT REFUNDABLE because they are dated and during the purchase process we must specify the name of all the participants, and while you're entering the Park that info will be verified so that's why we can't resell the tickets to other bookings.
8- If you need to cancel or reschedule the tour, either due to mourning, Covid-19 issues, or any serious injury that makes it impossible to do the activity, the full refund would only apply as long as the tickets to enter the park HAVE NOT been purchased, partial refund will be considered if you cancel your tour ONLY due the previous mentioned circumstances.
