Disponible en Español AQUÍ
Booking policies:
1- Down payment via PayPal will be required to confirm your booking.
2- In order to buy the Park entrance tickets the SINAC (government entity in charge of selling the tickets) require your Full names, passport or driver license numbers and your nationality, so we will require that as part of the booking process.
3- Once the payment is confirmed we will provide a fully detailed confirmation email of how to meet your guide at our office which is 50mts (165ft) distance from the main Park entrance or the details on the pick up place (if applies) and also about the regulations to enter to the Park.
4- If you book through a Travel agency or Hotel you must present a confirmation voucher before the beginning of the tour.
5- During high season (December until April) tickets to enter the Park might sell out without notice, if you book last minute and there are no tickets available to operate the tour, there is the option to rescheduled for a different date, if not, a full refund will be made.
2- In order to buy the Park entrance tickets the SINAC (government entity in charge of selling the tickets) require your Full names, passport or driver license numbers and your nationality, so we will require that as part of the booking process.
3- Once the payment is confirmed we will provide a fully detailed confirmation email of how to meet your guide at our office which is 50mts (165ft) distance from the main Park entrance or the details on the pick up place (if applies) and also about the regulations to enter to the Park.
4- If you book through a Travel agency or Hotel you must present a confirmation voucher before the beginning of the tour.
5- During high season (December until April) tickets to enter the Park might sell out without notice, if you book last minute and there are no tickets available to operate the tour, there is the option to rescheduled for a different date, if not, a full refund will be made.
Cancellation policies:
1- All rescheduling tours are subject to availability, if there is no availability to reschedule your tour for another date, the cancellation policies detailed below will apply.
2- If cancelled 15 days before arrival date, you will get a FULL refund.
2.1- If the tour is cancelled because there are no tickets available (Last minute bookings only) FULL REFUND
3- If cancelled 14-8 days before arrival date, you will get a 50% refund.
4- If cancelled 7 days or less before tour arrival date, there is NO refund.
5- Please be on time at the specific pick up or meeting place, NO refund for no-shows.
6- No refunds for tours cancelled due rain or any other natural causes that may endangered your safety once the tour has begun.
7- Once the Park tickets has been purchased their cost is NOT REFUNDABLE because they are dated and during the purchase process we must specify the name of all the participants, and while you're entering the Park that info will be verified so that's why we can't resell the tickets to other bookings.
8- If you need to cancel or reschedule the tour, either due to mourning, Covid-19 issues, or any serious injury that makes it impossible to do the activity, the full refund would only apply as long as the tickets to enter the park HAVE NOT been purchased, partial refund will be considered if you cancel your tour ONLY due the previous mentioned circumstances.
2- If cancelled 15 days before arrival date, you will get a FULL refund.
2.1- If the tour is cancelled because there are no tickets available (Last minute bookings only) FULL REFUND
3- If cancelled 14-8 days before arrival date, you will get a 50% refund.
4- If cancelled 7 days or less before tour arrival date, there is NO refund.
5- Please be on time at the specific pick up or meeting place, NO refund for no-shows.
6- No refunds for tours cancelled due rain or any other natural causes that may endangered your safety once the tour has begun.
7- Once the Park tickets has been purchased their cost is NOT REFUNDABLE because they are dated and during the purchase process we must specify the name of all the participants, and while you're entering the Park that info will be verified so that's why we can't resell the tickets to other bookings.
8- If you need to cancel or reschedule the tour, either due to mourning, Covid-19 issues, or any serious injury that makes it impossible to do the activity, the full refund would only apply as long as the tickets to enter the park HAVE NOT been purchased, partial refund will be considered if you cancel your tour ONLY due the previous mentioned circumstances.
